Shipping & Delivery

This page is for my foreign customers

Professional packaging guidelines

Step 1. The (completely dry) painting is first wrapped in glassine (acid-free) paper. This material is of archival quality. 

Step 2. To protect against moisture, and protect the painting, the entire work is wrapped in a layer of bubble wrap for a protective padding. Tape is used to seal all areas where water can enter and cause damage.

Step 3. A custom-made wooden art-crate is build to fit the painting, with its wrapping, like a glove. It is custom-made to make sure there is no empty space that could make the artwork shift during transit.

Step 4. A Certificate of Authenticity is included inside the package.

Step 5. The package is covered with the closing panel. A label is affixed which clearly indicates which panel is the removable lid, along with helpful unpacking instructions. Please follow these instructions carefully. The shipping labels are affixed to the outside and pinned so they do not get removed during shipment. To be entirely sure, both addresses of shipper and receiver, are handwritten on the art crate with permanent marker. Several labels are affixed with instruction for the courier.

Who takes care of the delivery?

I use only certified shipping providers (UPS, DHL, PostNL, Fedex etc). Based on the dimensions and specifications of the artwork, the courier may vary for a competitive global shipping rate.

How much does shipping cost?

Worldwide shipping costs are included in the price, regardless of destination.

When ordering a painting for delivery to an international destination, please note that your purchase may be subject to import duties and taxes applicable when the artwork reaches that destination. I have no control over these charges and cannot predict their amount. You are responsible for paying any such import duties and taxes. Please contact your local customs office for more information before placing the order (search term: ‘Importing fine art’). In accordance with my legal obligation, I will include, along with the Commercial Invoice stating the contents and value, a certificate of authenticity in the shipping documents for duty-free treatment under HS commodity code 9701.10.0000. I will also email you the Commercial Invoice after booking the shipment, allowing you to expedite the customs clearance process if needed.

Which countries do you deliver to?

I deliver everywhere, or in any case all countries that my delivery companies operate in! Any concerns? Do not hesitate to contact me, as we will try to find a solution for delivery.

Is the delivery of the artwork insured?

Absolutely! I organise and insure the transport of the artwork for the price it has been sold to you. You have nothing to worry about and there are no hidden costs. In the unfortunate event the artwork is damaged during shipping, even though it’s properly packaged, I will work with you to have the artwork shipped back for a full refund. Want to know more about returns? Please read my Return Policy.

If I buy several artworks, will they be delivered at the same time?

Each work is packed separately but will be shipped at the same time. Under normal circumstances they will be therefor delivered at the same time.

Can I get artworks delivered to a different country or to a different person?

I will have the painting delivered to the address you gave on your order. Generally I set the delivery date with the person who will receive the work and whose name you gave. If it’s a surprise or a present, let me know!

How will my artwork be shipped?

The regular and XL artworks (see specified dimensions) will be shipped in a very sturdy custom made wooden crate that is built for shipping art all around the world. The crate will contain packaging materials that meet strict professional guidelines to keep it firmly in place during its journey. My XS paintings will be shipped in a flat sturdy, well-protected cardboard box. Expect your artwork to be carefully packaged to ensure safe transportation from my studio to your desired location, whether it’s your home or another destination.

On special request I can also ship artworks unframed in a dent-resistant tube. This method is especially safe for oversized works, and provides lower shipping costs as well. Upon immediate delivery, I highly recommend you send this work directly to your framer for cautious, professional unrolling of the artwork.

How long will it take to get my package?

After the payment has been processed, delivery takes 5-7 days on average, which leaves time for packaging and shipping. This may vary depending on the distance between my studio and your home as well as the time it takes to clear customs if the work is shipped internationally. If you are in a hurry, please get in touch and I can book a priority shipment (for a surcharge).

How do I track the progress of my artwork shipment?

To identify which courier is handling your package, please locate the email notification you received when the artwork shipped, which contained the subject line: “Your order item has been shipped.” This email contains a link allowing you to access a webpage with your order tracking details including your specific courier and your tracking number.

Please know that I will also be closely monitoring your order daily until it’s delivered and will notify you of any important information regarding your order.

Common reasons for Delivery Delays

If you live in an area experiencing severe weather, natural disasters, or any other unforeseen major events, your package may be delayed. Please add an additional 2-3 business days to the estimated delivery date of your order.

What to do when a package is damaged?

  1. If in the unlikely event you notice that the package is damaged upon delivery, you can either refuse the shipment or you can have the delivery company mark the tracking as received damaged, subject to further inspection. **Please file the claim immediately with the courier! **
  2. Please call me at +31(0)6 28068923 or email [email protected] with the information of your actions on it. 
  3. Safe the original packaging!
  4. Take photos of the damaged artwork and packaging. Please email these photos to [email protected].
  5. I will contact you to discuss next steps. 

Ik hoor graag van je!

Hesther van Doornum

I’d love to hear from you!

Hesther van Doornum